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Shipping policy

At a glance

  • Ships from: Japan
  • Handling time: 1–5 business days after payment
  • Tracking: A tracking number is provided upon dispatch
  • Estimated transit time: 2–20 business days, depending on the shipping method, destination, customs clearance, and local delivery conditions

Shipping methods

Method Carrier Estimated transit Tracking Best for
Economy International Airmail
(ePacket Light) 		Japan Post 9–20 business days View delivery times by region Included Small and lightweight items weighing up to 2 kg
EMS
(Express Mail Service) 		Japan Post EMS 2–14 business days View delivery times by region Included Faster delivery and priority handling

*Estimated business days. Transit times vary depending on the destination, customs clearance, and local delivery conditions.

Shipping fees

  • Shipping fees are calculated at checkout based on the destination, parcel size, and weight.
  • Multiple items are shipped together where possible to reduce shipping costs.
  • Remote-area surcharges may apply. We will contact you to confirm any additional cost before charging you.

Customs, duties, and taxes

  • DAP: Import duties, VAT/GST, customs charges, and other applicable fees are the responsibility of the recipient.
  • Import thresholds and tax rates vary by country or region.
  • Customs authorities may request additional documents, such as identification or proof of purchase. Delayed responses may result in delivery delays or the parcel being returned.

Address changes and order edits

  • Address changes, order modifications, and cancellations are accepted within 12 hours of purchase.
  • Once an order has been dispatched, the delivery address cannot be changed.
  • Parcels returned because of an incorrect address, refusal, or failure to claim the parcel may incur return shipping and reshipment charges.

Loss or damage

  • Please report damaged, incorrect, or missing items as soon as possible, preferably within 7 calendar days of delivery, and include photographs of the parcel, packaging, and contents.
  • If tracking shows “Delivered” but the parcel cannot be located, the carrier may require 1–4 weeks to complete an investigation. A refund cannot be issued before the investigation has concluded.

Order availability and partial fulfillment

  • If one or more items in your order become unavailable, we will contact you first and proceed according to your preference whenever possible.
  • If we do not receive a response within 48 hours and 50% or more of the items are available, we may ship the available items and refund the unavailable items.
  • If less than 50% of the items are available, we may cancel the order and issue a full refund.